Shipping Charges & Delivery Times
Deliveries are taking longer due to the impacts of COVID-19. This effects domestic & international orders. Unfortunately, we have no control over this. At this time, we cannot guarantee any of the below delivery times. Please expect delays.
Australia: $10 flat rate. 1-7 business days
Australia Express Post: $15 flat rate. 1-3 business days from despatch
New Zealand: AU$20 flat rate
Rest of World: AU$35 flat rate
All International delivery times: 5-10 business days unless there are delays due to customs, export, import authorities. Unfortunately, we have no control over this. Please contact your local authorities to get the most up-to-date information regarding delays. Business days are Mon – Friday, excluding public holidays.
Shipping notification and tracking email will be sent to your email address.
Customer is responsible for all import duties & taxes that may be payable. Please contact your local customs office for information about import-associated fees. These customs fees need to be paid before customs will release your item for final delivery.
Important - International Tracking
We advise using a manned delivery address where someone will be available to receive order. Please ensure delivery address is correct and complete as this is entered directly into carrier’s system. That Yarn Place is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (Australia Post redelivery charges & Australia Post return to sender fees).
IF YOU ARE NOT 100% HAPPY - WE ARE NOT HAPPY!
Yes, we take returns. If you would like to return an item, please email firstname.lastname@example.org with RETURN in the subject line within 14 days of receiving your order. Please let us know the reason for the return. The item must have all of it's original packaging, tags, be unused and in new condition. Any free items / gifts included must be returned. When you contact us, we will give you a return code and a return shipping address. Please write this code on the outside of your package so when it is received by us, it can be identified and processed quickly. Your item must be received by us within 10 days of receiving your return code. You may either exchange the item or get a refund for the item price. When returning an order, we strongly recommend using a delivery service with tracking. We are not responsible for items lost when returning goods.
We do not refund shipping charges on returned goods.
We are a small business and cannot absorb the costs of delivery for change of mind. Please note however, we do not charge a restocking fee.
A little bit about shipping charges…
That Yarn Place does everything possible to keep these charges to a minimum. We are aware that many large businesses offer free shipping and returns but unfortunately, we do not qualify for the rates that the large retailers get.
We thank you for your understanding & support of our little yarn shop – That Yarn Place.