Shipping Charges & Delivery Times

Deliveries are taking longer due to the impacts of COVID-19. This effects domestic & international orders. Unfortunately, we have no control over this. At this time, we cannot guarantee any of the below delivery times. Please expect delays.

Australia: $10 flat rate. 1-7 business days
Australia Express Post: $15 flat rate. 1-3 business days from despatch

International rates are calculated at check-out.

All International delivery times: 5-10 business days unless there are delays due to customs, export, import authorities. Unfortunately, we have no control over this. Please contact your local authorities to get the most up-to-date information regarding delays. Business days are Mon – Friday, excluding public holidays.

Shipping notification and tracking email will be sent to your email address.

International Orders

Customer is responsible for all import duties & taxes that may be payable. Please contact your local customs office for information about import-associated fees. These customs fees need to be paid before customs will release your item for final delivery. 

Important - International Tracking

• When your order is despatched, you will receive a tracking email. Please keep this email as you will need it. If you do not receive email within 3 business days of placing order, please check your junk email folder or contact us so we can resend.
• All international carriers now require signature on delivery. We encourage you to use a manned delivery address. If you are not available to sign for delivery, you will need to schedule a redelivery (if this option is available) or pick up from your local post office. We are unable to do this for you. This is a carrier & destination country requirement. We are not able to waive this.
• Some local carriers do not leave notice that delivery was attempted. Please watch the tracking of your package. If you see that delivery was attempted, you can contact your local carrier to arrange redelivery (if this option is available) or pickup. As sender, we cannot arrange redelivery on receiver’s behalf.
• If you believe you were available to take delivery and carrier tracking shows no one was available, please let your local carrier know. We are not able to make these enquiries / complaints as sender. Your local carrier will be able to process your complaint. We suggest you do this so any future deliveries you expect are not disrupted.
• After 1 – 4 weeks (depending on your local carrier), if you have not made arrangements for redelivery (if available) or picked up your order, it will be returned to That Yarn Place. We are not responsible for items that are returned or not picked up from carrier. We do not refund shipping charges for the attempted delivery or return to sender fees. 

Delivery Address

We advise using a manned delivery address where someone will be available to receive order. Please ensure delivery address is correct and complete as this is entered directly into carrier’s system. That Yarn Place is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (Australia Post redelivery charges & Australia Post return to sender fees).

Returns

IF YOU ARE NOT 100% HAPPY - WE ARE NOT HAPPY!
Yes, we take returns. If you would like to return an item, please email debbie@thatyarnplace.com.au with RETURN in the subject line within 14 days of receiving your order. Please let us know the reason for the return. The item must have all of it's original packaging, tags, be unused and in new condition. Any free items / gifts included must be returned. When you contact us, we will give you a return code and a return shipping address. Please write this code on the outside of your package so when it is received by us, it can be identified and processed quickly. Your item must be received by us within 10 days of receiving your return code. You may either exchange the item or get a refund for the item price. When returning an order, we strongly recommend using a delivery service with tracking. We are not responsible for items lost when returning goods.

We do not refund shipping charges on returned goods.  

We are a small business and cannot absorb the costs of delivery for change of mind. Please note however, we do not charge a restocking fee.

A little bit about shipping charges…

That Yarn Place does everything possible to keep these charges to a minimum. We are aware that many large businesses offer free shipping and returns but unfortunately, we do not qualify for the rates that the large retailers get.

We thank you for your understanding & support of our little yarn shop – That Yarn Place.